Case Studies > Digital Personality Tool for a Leading US Telecom Solutions Provider
Video Conferencing Solution for Wellness Provider
Communications
Digital Personality Tool for a Leading US Telecom Solutions Provider
A leading US Telecom solutions provider empowers customer care representatives through Digital Personality Tool and witnesses better customer satisfaction rates. The client observed that most of the calls in the call center ended with the customer being dissatisfied. The client required a solution that could empower the customer care representatives and help them provide instant and appropriate responses to the customers.
The objectives set for the project were:
  • To provide suitable responses to customer queries, following the organization’s common branding guidelines.
  • To implement a smart call center solution that could provide valuable customer-related insights to customer care representatives, thus ensuring a better customer experience.
Payoda proposed a Smart Customer Service Automation Tool based on NLP, enabling the client to improve customer satisfaction with every call response. The customer care executive received insights about the customer’s personality and suggestions for framing the right response that was in tune with the customer’s concern and the brand regulations. This helped the client improve customer experience, reduce the response time and optimize the call center operations through Digital Personality Tool.
Communications

Digital Personality Tool for a Leading US Telecom Solutions Provider

A leading US Telecom solutions provider empowers customer care representatives through Digital Personality Tool and witnesses better customer satisfaction rates. The client observed that most of the calls in the call center ended with the customer being dissatisfied. The client required a solution that could empower the customer care representatives and help them provide instant and appropriate responses to the customers.
The objectives set for the project were:
  • To provide suitable responses to customer queries, following the organization’s common branding guidelines.
  • To implement a smart call center solution that could provide valuable customer-related insights to customer care representatives, thus ensuring a better customer experience.
Payoda proposed a Smart Customer Service Automation Tool based on NLP, enabling the client to improve customer satisfaction with every call response. The customer care executive received insights about the customer’s personality and suggestions for framing the right response that was in tune with the customer’s concern and the brand regulations. This helped the client improve customer experience, reduce the response time and optimize the call center operations through Digital Personality Tool.
Video Conferencing Solution for Wellness Provider

Request for services

Fill in your details to receive a link to download the full case study


    Related articles

    Video Conferencing Solution for Wellness Provider

    Digital Personality Tool for a Leading US Telecom Solutions Provider

    •
    Communications, Others
    Video Conferencing Solution for Wellness Provider

    Advanced Technology Solutions help a Leading Textile Manufacturer in Improving efficiency.

    •
    IoT, Manufacturing
    Video Conferencing Solution for Wellness Provider

    Risk and Performance Analytics Development for a Leading US Financial Services Firm

    •
    BFSI, Custom Software Development, Others
    Video Conferencing Solution for Wellness Provider (22)

    Cloud Computing helps a Media & Entertainment Company Stabilize & Optimize the Workloads.

    •
    Cloud, Communications
    career@payoda.com
    Join our team of tech pioneers and unlock your dream career!

    Ready to shape the future?

    Kickstart here
    Join us
    Get in Touch
    We’re excited to be your

    Digital transformation partner

    Let us know what you need.
    Contact Us